Tablets Prescription: Take Two

Some TabletsIF THERE EVER WAS an instance of “the medium is the message,” tablets are it. Their tactile mode of interaction, image quality and scale, and untethered connectivity create a unique formula for shopping. Yes, PCs and smart phones each share some of these traits, but not all of them, and that is the difference.

Of course, shoppers don’t analyze the mediated retail experience much. I think most folks experience tablets on an emotional, instinctive level and do what comes naturally. It’s up to merchants to try to address those behaviors with relevant interactive options.

Tread lightly in this regard. Preferences change in a heartbeat, so it can be a mistake to try to corral shoppers using custom apps. Nimble is better than powerful; responsive is better than proprietary; rapid life-cycles are better than sunk costs.

[Tenser excerpt from “Will Tablets Reinvent How We Shop Everywhere?” discussion on RetailWire.com, Jan. 23, 2013.]
© Copyright 2013 James Tenser

Know Assortment. Really.

ASSORTMENT IS A CRUCIAL AREA of retail practice about which much knowledge is assumed, but far less is generally understood. Leading practitioners are moving swiftly to adopt superior business processes that turn assortment into a competitive edge:

  • They incorporate cannibalization and transferable demand in their assortment decision process.
  • They gauge the needs and preferences of highest-value shoppers and apply those insights to create cluster- or store-specific recommendations.

If your organization does not yet address these methods, don’t be out-maneuvered by competition that does. Learn the five key enablers for assortment optimization success by signing up for this free Webinar:

 Assortment Webinar Banner

Webinar: Tuesday, Jan 8, 2013, 12:00 PM, EST

Featured speakers:

  • Jean-Emmanuel Biondi, Principal, Deloitte Consulting
  • Quentin Smelzer, Market Segment Manager, Assortment & Shopper Insights, IBM
  • Mark Heckman, Principal, Mark Heckman Consulting – Former VP of Marketing for Randalls and Marsh Supermarkets

Click the banner or this link to sign up at RetailWire.com: bit.ly/Xv5SBO

© Copyright 2012 James Tenser
(This article was commissioned by IBM, which is granted the right of republication. All other rights reserved.)

Price Transparency: An Opaque Matter?

ALMOST OVERLOOKED during the Autumn business conference-slash-election season was a nicely-done bit of research about the new price transparency.

Prepared by RetailWire.com and underwritten by IBM Smarter Commerce, the study “Pricing Transparency: Can Retailers Regain Control?” was released October 5. It was conducted in an effort to better understand the phenomenon known as “show-rooming,” where shoppers use apps on their mobile phones to check merchandise prices while shopping in-store.

The study authors define “pricing transparency” as “The ability to learn the relative price positions of a particular item across competitive retailers.”  The trend had some folks pretty nervous around mid-year, especially retailers who specialize in high-consideration purchases, like consumer electronics.

The findings indicated that Price Transparency falls mid-level on the continuum of general retailer concerns – below the economy, competition and consumer behavior. Considered among pricing practices, however,  respondents did worry about consumer price sensitivity in general (ranked as #1 concern by 35%) and transparency in particular (ranked #1 by 21%).

Increased price sensitivity seems to be an enduring consequence of the recent protracted economic downturn. Many shoppers have re-evaluated their purchasing behaviors. Smart phone apps both enable and reinforce these behavioral changes.

Retailers have some effective defenses available beyond absolute lowest prices. Most are related to enabling shopper success in other dimensions. Superior, relevant assortment, exclusive items, and excellent item availability all can have a positive influence here, the findings suggest.

The best practice formula remains somewhat murky in the brave new world of transparent prices, but this research begins to make matters clearer. An Executive Summary of the “Pricing Transparency: Can Retailers Regain Control?” study, can be downloaded at: http://www.retailwire.com/page/10133/.

© Copyright 2012 James Tenser
(This article was commissioned by IBM, which is granted the right of republication. All other rights reserved.)

Movin’ On Up

TENSER’S TIRADES HAS RELOCATED to this much finer neighborhood following a dispute with the old landlord.

You’ll find the entire blog (past and present) here, along with some useful new features.

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Jamie Tenser

© Copyright 2012 James Tenser