RetailWire

A SAMPLING of my recent commentary on RetailWire:

  • Chipotle battles escalating delivery costsChipotle battles escalating delivery costs
    The dynamic duo of meal delivery -- pizza and Chinese food -- have always charged for delivery. The extra $3 or so is completely acceptable and expected. (And for the record, I always tip the driver an extra few,…
  • Should local book stores be taking on Amazon?Should local book stores be taking on Amazon?
    While I have a warm place in my heart for independent bookstores, those corrugated signs feel like a barrier to me, not an invitation to enter and enjoy. Sure, it may feel satisfying to call out Amazon as an…
  • Retailers need to prep for in-store COVID conflictsRetailers need to prep for in-store COVID conflicts
    Prominent and permanent-looking posting of the mask and social distancing rules above the entrance is a place to start. No hand-lettered signs or sidewalk easels, which don't look serious or official. How about: "No Mask, No Shopping. For all…
  • Will downsizing (food packs) bring a merry Christmas to Sam’s Club?Will downsizing (food packs) bring a merry Christmas to Sam’s Club?
    It's a fair bet that large family gatherings will be much rarer this Thanksgiving and Christmas, so stocking smaller proteins is a smart play for most food retailers. For club stores like Sam's Club, this means adjusting the range…
  • Are bookkeeping systems ruining retailers’ ability to serve customers?Are bookkeeping systems ruining retailers’ ability to serve customers?
    I'm not trained in accounting practices, but it seems clear to me from this discussion that an omnichannel enterprise needs to know where its inventory is, and how much, at every moment in time, from the supplier order to…
  • Will Levi’s Secondhand store give the brand a sustainable advantage?Will Levi’s Secondhand store give the brand a sustainable advantage?
    Great story about a great brand. I wish I could get my hands on the Levi's denim jacket I wore in high school and college (albeit in a larger size!). Took me years to break it in thoroughly, sew…
  • Walmart reimagines its supercentersWalmart reimagines its supercenters
    The thing about "dwell time" is that there is still a proven correlation between more time spent in stores and larger baskets. There is no correlation between long checkout queues and larger baskets. When it comes to saving shoppers'…