The dynamic duo of meal delivery -- pizza and Chinese food -- have always charged for delivery. The extra $3 or so is completely acceptable and expected. (And for the record, I always tip the driver an extra few,…

While I have a warm place in my heart for independent bookstores, those corrugated signs feel like a barrier to me, not an invitation to enter and enjoy. Sure, it may feel satisfying to call out Amazon as an…

Prominent and permanent-looking posting of the mask and social distancing rules above the entrance is a place to start. No hand-lettered signs or sidewalk easels, which don't look serious or official. How about: "No Mask, No Shopping. For all…

It's a fair bet that large family gatherings will be much rarer this Thanksgiving and Christmas, so stocking smaller proteins is a smart play for most food retailers. For club stores like Sam's Club, this means adjusting the range…

I'm not trained in accounting practices, but it seems clear to me from this discussion that an omnichannel enterprise needs to know where its inventory is, and how much, at every moment in time, from the supplier order to…

Great story about a great brand. I wish I could get my hands on the Levi's denim jacket I wore in high school and college (albeit in a larger size!). Took me years to break it in thoroughly, sew…

The thing about "dwell time" is that there is still a proven correlation between more time spent in stores and larger baskets. There is no correlation between long checkout queues and larger baskets. When it comes to saving shoppers'…