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A SAMPLING of my recent commentary on RetailWire.com:

  • Drone-to-hand delivery could become a thing

    This story makes me want to invest in the helmet business....

  • What is the online marketplace opportunity for retailers?

    Alert retailers are well aware that more product searches begin on Amazon.com than on Google. So being present in its Marketplace may be regarded as a necessity. Finding ways to rise to the top of the 480 million-item stack is the challenge. How can a retailer excel in an environment where the pr...

  • Will lessons learned at Amazon Books translate to Whole Foods?

    Books are not replenishment purchases, in the sense that milk, eggs and produce are. The potential transfer of knowledge from Amazon Books to Whole Foods seems not so great to me for that reason. Grocery shopping remains a highly utilitarian and often time-pressured experience, and I'm not co...

  • Costco ups its delivery game for online orders

    Costco is playing catch-up when it comes to digital ordering and delivery options. Its rival Sam's Club has been taking orders for store pickup for years, while Amazon keeps raising expectations for convenient replenishment of household staples. Up to now, Costco has been remarkable for its c...

  • Retailers lack of trust undermines predictive personalization’s potential

    Retailers are a conservative lot when it comes to merchandising and shoppers, so it's no surprise that they are suspicious of any solution that seems like a black box. Many senior managers have had trouble accepting price optimization and automated replenishment systems too, because such systems ...

  • Pirch: Is it a first mover case study or a flawed model?

    It may seem like a paradox, but engineering an in-store experience that is too precious, too luxurious and too costly to maintain could actually limit the size of your potential customer base, not expand it. Who spends $8K at a time on home appliances or furnishings? The Pirch target segment m...

  • Would a radical partnership help Walmart thwart Amazon?

    Amazon is intimidating at present, but not invincible. Paula's comparison to the Walmart mythology of two decades ago is quite apt. But so is Ryan's observation that Google and Walmart are not natural partners. Scale matters in this equation, but there are many aspects of financial, operational, ...

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