RetailWire

A SAMPLING of my recent commentary on RetailWire:

  • Walmart to take another shot at Netflix and Amazon, too

    Walmart is large enough to engage in some "test-and-learn" ventures with regard to streamed digital content. The Vudu platform already enables a log-on using one's Walmart.com credential. Unlike Amazon or Netflix, its free content is ad-supported, which provides an alternate revenue mod...

  • Walmart and Microsoft team up to slow Amazon’s roll

    I believe the timing of the Microsoft-Walmart announcement concurrent with Prime Day is no coincidence. Anything to grab some market attention from Amazon and slow its progress, even a little bit. There's a four-way "air war" underway between AWS, Google, Microsoft's Azure, and IBM. ...

  • Did Build-A-Bear destroy its brand with a successful promotion?

    In this instance, I think the "bad" publicity for Build-a-Bear's pay-your-age promotion was mostly a good thing. It generated a ton of media exposure and, in a way, helped to justify the premium positioning of its product. I wouldn't try to repeat it, but in this moment there's a remed...

  • Survey: Customer experience tech rivals personal attention from staff

    Technology is a means, not an end. I strongly agree with your perspective, Art. I honestly can't believe anyone except a few Silicon Valley coders crave a more "tech-forward" shopping experience. In fact, I believe retail tech is most successful when it is so seamless that it fades into...

  • Amazon lowballs CVS and Walgreens on OTC med prices

    Very well observed, Joel. Amazon may offer many OTC remedies as commodity items, but that won't be an on-ramp to filling prescriptions....

  • Is real-time order tracking becoming table stakes for e-tailers?

    Should digital retailers provide order tracking? The answer is an emphatic "yes"! As Tenser's Law of Equivalent Experience states, "A service standard experienced anywhere is expected everywhere." This may not seem fair, but it's an unavoidable reality. Fortunately the maj...

  • Amazon to start new Christmas tradition with its own toy catalog

    Well observed, Art. The dynamic pricing issue is one of the more intriguing aspects of Amazon's proposed toy catalog. It would be fairly easy to discount off printed prices on the website ("member pricing" or personalized), but near impossible to increase margins on high-demand items la...

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