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A SAMPLING of my recent commentary on RetailWire.com:

  • What happens now that Amazon is acquiring Whole Foods?

    Mind. Reeling. Investors. Salivating. Media. Exploding. I didn't need any coffee this morning to wake up once I saw the AMZN-WFM headline. My first thoughts were for Jeff Bezos: <ul> <li>Careful what you wish for, my friend. Owning stores means operating them hour-to-hour and integr...

  • Will new payment options make Amazon Prime memberships even more popular?

    Clearly Amazon.com and Walmart.com are engaged in a pitched battle to win the hearts and minds of lower-income shoppers -- including the un-banked. Subscription fees are a turnoff to folks living paycheck to paycheck -- that auto-withdrawal might cause your cell phone check to bounce! But accepting...

  • Has Rainbow Shops created a compensation model aligned with omnichannel realities?

    Not that I enjoy playing the "old curmudgeon card" (very much), but this problem of store returns attribution goes back to at least 2000 when JCPenney confronted the exact sort of store manager resentment from its pioneering efforts to pursue online sales. What's stunning to me 18 years ...

  • Can retailers escape the scourge of free shipping?

    You are absolutely correct, Ken. Nuthin's free. One way or the other shipping has to be figured into the cost of goods ... eventually. Amazon knows full well that it is in a position to use shipping policies as a competitive pressure point. Other digital retailers follow suit because they think the...

  • Should more brands offer rewards linked to store purchases?

    Scanning receipts with a mobile phone has been a failed bright idea for more than a decade now. Supermarket tapes, in particular, are too long to snap in a single image, so they must be laid out on a table while the mobile device camera is moved along. People simply won't make a habit of this. Fugg...

  • Will next day delivery make Target an omnichannel force?

    Necessary, but not sufficient. Sure, shoppers may appreciate a service that keeps consumable items on hand with less effort. Target needs to offer this option because the bar has been set by others -- notably Amazon. Calling it "Restock" however, betrays the operational mindset behind t...

  • Will online grocers redefine hotel room service?

    I think a "stock my fridge" service has potential for a certain traveling audience. I, for one, would appreciate having some fresh fruit, crudites and a cold beer on hand when I arrive. I highly doubt too many of us are interested in preparing meals in our hotel rooms. Delivering microwa...

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